
M38000T2-CPE User’s Manual 5. Troubleshooting
REJ10J0301-0400 Rev.4.00 March 01, 2006
Page 74 of 78
5.3 How to Request for Support
After checking the items in "5 Troubleshooting", fill in the text file which is downloaded from the following URL, then send
the information to your local distributor.
http://tool-support.renesas.com/eng/toolnews/registration/support.txt
For prompt response, please specify the following information:
(1) Operating environment
- Operating voltage:
[V]
- Operating frequency:
[MHz] (Clock division ratio: )
- Emulator MCU:
- Emulator MCU type selection switch setting: RFS/RSS, RLFS/RLSS
- Firmware version:
- Emulator debugger type and its version
(2) Product Information
- Target MCU name:
- Emulator name:
- Optional product name:
(3) Condition
- The emulator debugger starts up/does not start up
- The error is detected/not detected in the self-check
- Frequency of errors: always/frequency ( )
(4) Problem
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